Refund & Return Policy

Effective Date: 04/04/2025
Last Updated: 12/10/2025

Softwares License LLC is committed to offering a transparent and customer-friendly return and refund process. Although all products sold are digital and delivered electronically, we comply with applicable U.S. consumer protection standards and Google Merchant Center requirements regarding returns, exchanges, refund windows, and processing times.

Returns & Exchanges

We accept both returns and exchanges for the following conditions:

  • Defective digital products

  • Non-defective digital products (unused / unactivated)

Product Condition: Must be new, unused, and not activated.
Return Window: 30 days from the date of purchase.

Eligibility for Refunds or Exchanges

You may request a return or exchange if:

  • The digital product is defective

  • The activation key does not work

  • The file is corrupted or inaccessible

  • You received the wrong product

  • The digital product has not been activated or used

To qualify, customers must provide:

  • Proof of purchase (order number or receipt)

  • A description of the issue

  • Screenshots or video evidence (if applicable)

Non-Eligible Situations

Refunds or returns cannot be issued if:

  • The activation key has already been used or activated

  • You changed your mind after purchase

  • The order was placed accidentally or duplicated

  • An incorrect email address was provided and delivery was completed

  • Loss of access resulted from customer-side device or technical issues

How to Request a Return or Refund

All refund or return requests must be submitted via email.
No physical return of items is required; however, procedures follow Google’s “By mail” classification for compliance.

To initiate a return or exchange, contact us at:

Email: contact@Softwareslicense.com

Please include:

  • Your full name

  • Order number

  • Email used at purchase

  • Explanation of the issue

  • Any supporting screenshots or video evidence

Return Label

If requested, we will provide a free digital return authorization PDF, which functions as your compliance “return label.”
No physical mailing or shipping is required.

Return Label Fee: Free

Restocking Fees

Softwares License LLC does not charge restocking fees.
Restocking Fee: $0

Refund Processing Time

Once your request is approved, refunds are issued to your original payment method within:

Processing Time: 10 business days

Processing time may vary depending on your bank or payment provider.

Delivery & Access Issues

If you did not receive your digital product due to:

  • Email delivery failure

  • Incorrect or broken download link

  • Email blocking or filtering by your provider

Contact us within 48 hours, and we will resend or restore access at no extra cost.

Defective or Non-Working Digital Products

If your activation key or digital file is defective, notify us within 48 hours at:
Email: contact@Softwareslicense.com

We will:

  • Provide a replacement at no cost, or

  • Issue a full refund if a replacement cannot be provided

Customer Support

Email: contact@Softwareslicense.com
Phone: +1 404 404 1370

Customer Support Hours:
Monday – Sunday: 9:00 AM – 6:00 PM (GMT-5), New York Time

We respond to all inquiries within 24 hours.

Company Information

Softwares License LLC
Business Name: Softwares License
Address: 8206 Louisiana Blvd NE, Ste A #5307, Albuquerque, NM 87113, USA
Phone: +1 404 404 1370
Email: contact@Softwareslicense.com

Softwares License LLC complies with all applicable U.S. consumer protection laws and Google Merchant Center requirements for digital product sales, returns, and refund processing.